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Remote

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Posted 64 days ago

Associate System Operator - Resilience Engineering and Operations

🏢 IonQ

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USD 81K - 106K per year

+2 benefits

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Role Type

🔧 Technician / Specialist

Role Focus

🏗️ Build Systems

Seniority

🌱 Internship / Entry-Level

Employer Type

🏢 Industry

Visa / Relocation Details

Employment requires verifying "U.S. Person" status (e.g., U.S. citizen, national, permanent resident, refugee, or granted asylum) due to U.S. export control and government contract restrictions.
For US Technical Jobs, employment is contingent on verifying U.S. Person status, obtaining any necessary license, or confirming the availability of a license exception under U.S. export controls.
For US Non-Technical Jobs, candidates must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum.

This role involves operating and improving IonQ's advanced trapped-ion quantum computers to ensure high performance and uptime. The operator participates in a global on-call rotation, responding to alerts and monitoring systems using established procedures. Key functions include communicating system status to customers and collaborating with distributed teams to enhance operational efficiency.

Key Responsibilities

Participate in global, follow-the-sun on-call rotations to maintain peak system performance.

Ensure high uptime and performance of commercial quantum computers by responding to alerts and monitoring systems.

Collaborate with System Operators to improve processes and practices for efficient quantum system operation.

Communicate with customers to coordinate access and update them regarding system status.

Interface remotely with quantum systems to adjust performance using established documentation.

Interpret system telemetry data to gain a deeper understanding of the quantum system's current status.

Required Skills

Bachelor’s degree in physics, engineering, or another physical science.

Strong written and verbal communication skills.

Capability to work flexible hours, including participating in a 24/7 on-call shift rotation.

Excellent communication skills and a collaborative mindset for working closely on a distributed team.

Nice-to-have Skills

At least one year of laboratory experience in atomic and/or optical physics.

Hands-on experience with optical alignments, laser stabilization, or Acoustic Optic Modulators (AOMs).

Background in data analysis or data science.

Experience with JavaScript or Python programming languages.

Technology Tags

Trapped ions

The job description states the system is a full-stack quantum computer based on trapped-ion technology.

Quantum Hardware

The primary function of the role is to operate, monitor, and improve state-of-the-art physical quantum computers.

Optical Tech

The role requires hands-on experience with optical alignments and laser stabilization, which are crucial components of trapped ion control.

Control Tech

The operator is responsible for remotely interfacing with quantum systems using documented procedures to impact performance.

IT infrastructure

Essential for managing system monitoring, coordinating access, and ensuring high uptime during 24/7 operations.

Laser cooling

This fundamental technique in atomic physics is necessary for initializing and maintaining the required state of the trapped ions.

Noise & benchmarking

The operator is tasked with ensuring high uptime and performance, requiring continuous assessment and mitigation of system issues.

Source Job Description

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

We’re looking for an Associate System Operator- Resilience Engineering and Operations for our state-of-the-art quantum computers that are based on trapped ion technology. You’ll be part of a cross-functional team whose mission is to operate and improve IonQ’s industry-leading quantum computers. Recent graduates in physics and related fields are encouraged to apply; we will train you in quantum computer operation. You will work onsite at our facility with the option to work remotely. This position involves participation in a global, follow-the-sun on-call rotation that includes evenings, nights, and weekends. Shift schedules will vary and are coordinated between the US and Switzerland-based teams.

Responsibilities:

Participate in follow-the-sun on-call rotations to keep our systems running at peak performance.
Ensure high uptime and performance of our commercial quantum computers, through alert response, monitoring, and engineering of state-of-the-art quantum computers.
Work collaboratively with other System Operators on improvements and processes and practices to make operating quantum systems easier and more efficient.
Communicate with customers to coordinate access and inform on system status.
Remotely interfacing with quantum systems to impact performance using documented procedures.
Interpreting telemetry to aid in deeper understanding of quantum system status.
Clearly communicating with teams working across multiple time zones.

You’d be a good fit with:

Bachelor’s degree in physics, engineering, or another physical science.
Strong written and verbal communication.
Disposition to work flexible working hours, on a 24/7 on-call shift where the rotation changes as needed.
Desire and capability to work closely on a team that is distributed - excellent communication skills and a collaborative mindset.
A propensity for learning new things and fascination with emerging technologies.
Capable of adapting for an ever-growing and ever-changing work environment.
Desire to learn and improve through training and self-study.

You’d be a great fit with:

1+ year of laboratory experience in atomic and/or optical physics
Hands-on experience with optical alignments, laser stabilization, and/or AOMs
A background in data analysis or data science
Experience with JavaScript or Python

We encourage you to apply if you think you’d be great at this role!

Location: This role will work onsite at one of our facilities in College Park, MD, or Bothell, WA, with the option to work most days of the week remotely.
Travel: Less than 10%

The approximate base salary range for this position is $81,000 - $106,050. The total compensation package includes base, bonus, and equity.

Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!

IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don’t let this stop you from applying!

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!